Only in Israel…….UPDATE

UPDATE:  after receiving my communique to main office of eCARGO similar to below, they got in touch with the shipper and they sent me the solution. It is sitting in a store on K George! B”H 

If you live in Eretz Yisrael, and often order items from Chu"l (overseas), have you ever had difficulty receiving your package?  Might it sound something like this:

Im not a BOT

Im not a ROBOT

Im not SMS

Im a Living Breathing Human

Where's My Package......

Delivered to parcel locker/collection pointAug 01

10:18

UNKNOWN, IL

[unknown?? what kind of address is that??]

Please check your local delivery link or contact support for details →

EVENTS [details[

• Package at delivery point01/08/2025, 10:18
• Out for delivery01/08/2025, 05:00
• At distributor warehouse29/07/2025, 14:04
• Released from customs27/07/2025, 11:39
• Invalid phone number23/07/2025, 10:31
• Order details received22/07/2025, 17:08

[invalid phone????? my phone is invalid??]

For further information about your shipment, please contact us by pressing the help/ contact us blue botton in the bottom of the page. 

this little blue box is where they want you to “speak” to them

however, its a BOT and only knows Ivrit, with pre-set questions, mine not included. Im out of options!

שירות אי-קרגו

 

שירות אי-קרגו says:

שלום ! הגעת לצ'ט בוט של אי קרגו !

Web User 689065b3021ff0aaa8a0ffee says:

ENGLISH PLEASE

סליחה, לא הבנתי. אפשר בבקשה לנסח מחדש את השאלה?

באיזה נושא נוכל לסייע לך ?

Web User 689065b3021ff0aaa8a0ffee says:

APGIL01180000838281

שירות אי-קרגו says:

סליחה, לא הבנתי. אפשר בבקשה לנסח מחדש את השאלה?

11:13 AM

I cannot read these options

Connect me with a live agent

Web User 689065b3021ff0aaa8a0ffee says:

חבר אותי לסוכן חי

באיזה נושא נוכל לעזור לך ?

אני לא יכול לקרוא את האפשרויות האלה

חבר אותי לסוכן חי

SO I CONTACTED the MERCHANT FOR AN UPDATE:

passport_carrier APGIL01180000838281

On its way

Hide details

Jul 15

This shipment is on its way.

Confirmed

Jul 13

BUT Today's date is August 4!!

OK NOW I GO TO THE MAIN PAGE FOR THIS eCARGO CO:

so I attempt to get to someone directly:  https://e-cargo.co.il/contact/

Page reads 

Click on “contact” 

For further information about your shipment, 

please contact us by pressing the help/ contact us 

blue botton in the bottom of the page.

Uh, oh, back to the “blue botton mute”!!

Where's My Package.......................Package...................Package.........

Note:  The new system, created for Israelis, is to dump your shipments into a "Locker" where one has to travel by bus, car, train, to some huge warehouse, where you somehow identify yourself to an "automated retrieval converbelt type gigantic sorting machinery" and watch your package drop down into your hands (sic!). 

Just like make the ‘makolet’ disappear and in its place “Order Online”. Great, Right! Order nectarines, they give you oranges; order Charmin and they send you “sandpaper”; order Vanilla Parve Milk, and they send you Coconut (didn’t have vanilla). Order 2 trays of large eggs, and they send one tray of medium……..So that whatever you order they throw in whatever they have! Lots a’luck! Don’t like it, too bad.

No, its not in the city where you live, in some store/shop with a kind owner that hands you your pkg and you put it into your agalah!. NO, its along some highway which requires a car or otherwise to get to!

Only in Israel .......just to drive people crazy trying to get that item Aunt Sarah sent you! Nothing like that "start-up" nation, expediency, conformity, "like it or leave it" attitude!

Id like to know, 

WHAT HAPPENED TO THE POST OFFICE????

🏤📪📭📫📬📧🏤

Oh, yes, forgot about that:  'Smart' Israelis closed all local neighborhood post offices and now everyone has to take a bus then a train, then walk a bit to the Central Main Post Office, where 25 'tellers' sit behind glass partitions, in a HUGE HIGH CEILING gargantuan building with rows and rows of seating for customers (you) that have to keep their eyes on some automated screen where 'Teller Numbers' flash up, telling you its "your turn" but someone jumps in front of you to "ask a question", to visit the Teller and take care of your postal business, upon which s/he asks you to identify yourself, what's your ID #, what's in the pkg, where's it going?

They want to automate everything, especially your life!
(no joke)